Warranty Information

Thank you for choosing our portable units. We are committed to providing you with high-quality products and services. This warranty outlines the coverage for defects arising from standard use of our portable units.

Warranty Coverage

  1. Duration: This warranty is valid for a period of 36 months from the date of purchase.

  2. Coverage: The warranty covers defects in materials and workmanship under normal use and maintenance. This includes:

    • Structural integrity of the unit

    • Performance of electrical and plumbing systems (if applicable)

    • Functionality of doors, windows, and fixtures

Exclusions

The warranty does not cover:

  1. Damage During Transportation: Any damage incurred during transportation of the unit after handover is not covered under this warranty. It is the responsibility of the purchaser to ensure safe and secure transport.

  2. Improper Use or Maintenance: Damage resulting from improper use, lack of maintenance, or modifications made to the unit without our prior approval.

  3. Natural Wear and Tear: Normal wear and tear, including but not limited to fading of finishes, scratches, and weathering of materials.

  4. Acts of Nature: Damage caused by natural disasters, extreme weather conditions, or other external factors beyond our control.

Claim Process

To make a warranty claim, please contact our customer service team with the following information:

  • Proof of purchase

  • Description of the defect

  • Photographic evidence (if applicable)

We reserve the right to inspect the unit to determine the validity of the claim. If the claim is valid, we will, at our discretion, repair or replace the defective component or unit.

Limitations of Liability

Our liability under this warranty is limited to the repair or replacement of defective parts as specified above. We are not responsible for any incidental or consequential damages arising from the use or inability to use the unit.

This warranty is non-transferable and applies only to the original purchaser of the unit.

Contact Us

For any warranty claims or inquiries, please contact us at: info@rhyno.co.nz

By using our product, you agree to the terms and conditions of this warranty. Thank you for choosing our portable units.